STRESS MANAGEMENT PROGRAM APPLIED TO A MOBBED WORKER: STUDY OF A CASE
DOI:
https://doi.org/10.22235/cp.v8i2.1033Keywords:
mobbing, workplace bullying, job stress, therapeutic efficacyAbstract
In this paper the treatment and evolution of a woman subject to mobbing in the workplace—and also exhibited anxious-depressive symptoms—is described. A stress management program was used (Robles & Peralta, 2011). The subject was assessed prior to and after treatment, with follow-up evaluations one, three and six months after treatment. The treatment consisted of fourteen 90 minutes sessions in a period of seven weeks. The treatment was designed based on the psychopathological factors assessed with the Spanish adaptation of SCL-90-R (González de Rivera, De las Cuevas, Rodríguez-Abuín & Rodríguez-Pulido., 2002). The treatment was aimed at training the subject to reduce her psychological discomfort in the workplace and to cope more efficiently with the situation perceived as work harassment. After the treatment process and at one month, at three months and six months follow ups, the patient showed a complete recovery; in fact, the obtained results suggest a significant improvement in short and long term in all of the assessed dimensions. Finally, the results of the therapeutic intervention, and its use as an applied program are discussed. Further studies will be needed to confirm the observed results.Downloads
References
American Psychiatric Association (APA) (2005). Manual diagnostico y estadístico de los trastornos mentales. Texto revisado (DSM-IV-TR). Barcelona: Masson.
Caballo, V. (2010). Manual de evaluación y entrenamiento de las habilidades sociales. Madrid: Siglo XXI.
Clarck, D. A. & Beck, A. T. (2012). Terapia cognitiva para los trastornos de ansiedad. Bilbao: Descleé de Brouwer.
Davis, M., McKay, M., & Eshelman, E. R. (2009). Técnicas de autocontrol emocional. Barcelona: Martínez-Roca.
Delgado, S. (2014). Psicoterapia natural: recursos terapéuticos al alcance de todos. Almería: Círculo Rojo.
Einarsen, S. (2000). Harassment and bullying at work: A review of the Scandinavian approach. Aggression and Violent Behaviour, 5(4), 379-401.
Einarsen, S. & Hauge, L. J. (2006). Antecedentes y consecuencias del acoso psicológico en el trabajo: una revisión de la literatura. Revista de Psicología del Trabajo y de las Organizaciones, 22(3), 251-274.
Einarsen, S., Hoel, H., Zapf, D. & C. L. Cooper (2011). The concept of bullying at work: the European tradition. En S. Einarsen, H. Hoel, D. Zapf y C. L. Cooper (Coords.), Bullying and harassment in the workplace (pp. 3-40). Boca Raton, FL: CRC Press.
Einarsen, S., Matthiesen, S. B. & Skogstad, A. (1998). Bullying, burnout and well-being among assistant nurses. Journal of Occupational Health and Safety, 14, 263-268.
Einarsen, S. & Mikkelsen, E. G. (2003). Individual effects of exposure to bullying at work. En S. Einarsen, H. Hoel, D. Zapf y C. L. Cooper (Eds.), Bullying and emotional abuse in the workplace: international perspectives in research and practice (pp. 127-144). London: Taylor & Francis.
Einarsen, S. & Raknes, B. I. (1997). Harassment at work and victimization of men. Violence and Victims, 12, 247-263.
García-Vera, M. P. (1999). Análisis funcional de un caso de estrés. En F. J. Labrador, J. A. Cruzado y M. Muñoz (Coords.), Manual de técnicas de modificación y terapia de conducta (pp. 353-365). Madrid: Pirámide.
González de Rivera, J. L. (2003). El maltrato psicológico: cómo defenderse del mobbing y otras formas de acoso. Madrid: Espasa.
González de Rivera, J. L., De las Cuevas, C., Rodríguez-Abuín, M. J. & Rodríguez-Pulido, F. (2002). El cuestionario de 90 síntomas (adaptación española del SCL-90-R de L. R. Derogatis). Madrid: TEA.
González de Rivera, J. L. & Rodríguez-Abuín, M. J. (2006). Acoso psicológico en el trabajo y psicopatología: un estudio con el LIPT-60 y el SCL-90-R. Revista de Psicología del Trabajo y de las Organizaciones, 22(3), 397-412.
González de Rivera, J. L. & Rodríguez-Abuín, M. J. (2005). El LIPT-60. Cuestionario de estrategias de acoso psicológico. Manual. Madrid: EOS.
Hirigoyen, M. F. (1999). El acoso moral: el maltrato psicológico en la vida cotidiana. Barcelona: Paidós.
Hirigoyen, M. F. (2001). El acoso moral en el trabajo: distinguir lo verdadero de lo falso. Barcelona: Paidós.
Hogh, A., Mikkelsen, E. G. & Hansen, A. M. (2011). Individual consequences of workplace bullying/mobbing. En S. Einarsen, H. Hoel, D. Zapf y C. L. Cooper (Coords.), Bullying and harassment in the workplace (pp. 107-128). Boca Raton, FL: CRC Press.
Lazarus, R. S., & Folkman, S. (1986). Estrés y procesos cognitivos. Barcelona: Martínez-Roca.
Leymann, H. (1990). Mobbing and psychological terror at workplaces. Violence and Victims, 5(2), 119-126.
Leymann, H. & Gustafsson, A. (1996). Mobbing at work and the development of post-traumatic stress disorder. European Journal of Work and Organizational Psychology, 5(2), 251-275.
Mateo, P. (2013). Control del estrés laboral. Madrid: FC Editorial.
Matthiesen, S. B. & Einarsen, S. (2001). MMPI-2 configurations among victims of bullying at work. European Journal of Work and Organizational Psychology, 10(4), 467-484.
Matthiesen, S. B. & Einarsen, S. (2004). Psychiatric distress and symptoms of PTSD among victims of bullying at work. British Journal of Guidance and Counselling, 32(3), 335-356.
Mikkelsen, E. G. & Einarsen, S. (2001). Bullying in Danish work-life: Prevalence and health correlates. European Journal of Work and Organizational Psychology, 10(4), 393-413.
Mikkelsen, E. G. & Einarsen, S. (2002a). Basic assumptions and symptoms of post-traumatic stress among victims of bullying at work. European Journal of Work and Organizational Psychology, 11(1), 87-111.
Mikkelsen, E. G. & Einarsen, S. (2002b). Relationships between exposure to bullying at work and psychological and psychosomatic health complains: The role of state negative affectivity and generalized self-efficacy. Scandinavian Journal of Psychology, 43, 397-405.
Moreno Jiménez, B. & Rodríguez Muñoz, A. (2006). Introducción del número monográfico sobre acoso psicológico en el trabajo: una perspectiva general. Revista de Psicología del Trabajo y de las Organizaciones, 22(3), 245-249.
Niedl, K. (1996). Mobbing and wellbeing: economic and personal development implications. European Journal of Work and Organizational Psychology, 5(2), 239-249.
O’Moore, M., Seigne, M., McGuire, L. & Smith, M. (1998). Victims of bullying at work in Ireland. Journal of Occupational Health and Safety, 14(6), 569-574.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2014 Universidad Católica del Uruguay
This work is licensed under a Creative Commons Attribution 4.0 International License.