Engagement en el trabajo: un estudio de los cambios diarios

Palabras clave: ambigüedad de roles, complejidad de la tarea, toma de decisión, engagement laboral, desempeño de roles


La presente investigación buscó verificar las fluctuaciones diarias intraindividuales del engagementlaboral e investigar los predictores de este fenómeno y del desempeño de rolesen el trabajo, así como el rol de mediación del engagementen la relación entre tales predictores y el desempeño. La muestra fue compuesta por 116 trabajadores, de ambos sexos (71,9% del sexo femenino). Por medio del modelado multinivel, fue posible identificar que la ambigüedad de papeles se constituyó en un predictor significativo y negativo del engagement y del desempeño, mientras que la participación en la toma de decisión se caracterizó como una variable predictora positiva de ambos constructos. La complejidad de la tarea, a su vez, reveló una predicción negativa del desempeño. Al contrario de lo que se esperaba, el engagementno presentó variaciones intraindividuales. Las organizaciones brasileñas pueden beneficiarse de estos hallazgos y buscar intervenir en el contexto de trabajo.


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