Síndrome de burnout, conflitos, trabalho emocional:  perfil discriminante entre líderes e liderados

Michele Engers Taube; Mary Sandra Carlotto; Sheila Gonçalves Câmara

doi:10.22235/cp.v18i1.3146

Autores/as

Michele Engers Taube Universidade do Vale do Taquari https://orcid.org/0000-0002-7865-953X
Mary Sandra Carlotto Universidade de Brasília https://orcid.org/0000-0003-2336-5224
Sheila Gonçalves Câmara Universidade Federal de Ciências da Saúde de Porto Alegre https://orcid.org/0000-0001-6761-7644

DOI:

https://doi.org/10.22235/cp.v18i1.3146

Palabras clave:

síndrome de burnout, conflicto en el trabajo, trabajo emocional, liderazgo

Resumen

Los trabajadores, tanto líderes como subordinados, han estado expuestos a varios estresores ocupacionales que, cuando persistentes, pueden causar el síndrome de burnout. El estudio tuvo como objetivo identificar el perfil discriminante entre un grupo de trabajadores líderes y otro grupo de subordinados, con respecto a las dimensiones del síndrome de burnout (Ilusión por el trabajo, Desgaste psíquico, Indolencia, Culpa), Conflicto en el trabajo (Conflicto cognitivo con la tarea centrado en la tarea, conflicto emocional centrado en la tarea, conflicto emocional centrado en la relación) y trabajo emocional (disonancia, demanda). La muestra estuvo conformada por 628 trabajadores, 247 jefes y 381 subordinados, quienes respondieron el Cuestionario para la Evaluación del Síndrome de Quemarse por el Trabajo, la Escala del Triple Conflicto, dos subescalas de Trabajo Emocional: Demanda Emocional y Disonancia Emocional y un cuestionario de evaluación sociodemográfica y laboral. datos. Los datos se analizaron mediante análisis discriminante. El perfil discriminante reveló que el grupo de líderes se distinguió por tener más conflicto emocional con foco en la tarea y demanda emocional; el grupo de subordinados mostró mayores índices en las dimensiones indolencia, ilusión por el trabajo y culpa del síndrome de burnout. Los resultados permiten sugerir diferentes acciones para los grupos investigados.

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Citas

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