Comunicación intercultural en la organización
DOI:
https://doi.org/10.22235/d.v0i17.354Resumo
La comunicación intercultural es un campo de estudio vasto, complejo y aún hoy bastante indefinido, a pesar de tener una trayectoria de investigaciones y teorías que se remontan a los años 50. En el marco de los estudios organizacionales que se enfocan en la problematización de la gestión intercultural a principios de este siglo, la comunicación no aparece como un objeto de estudio, sino como un tema transversal que atraviesa otros fenómenos organizacionales como el liderazgo, el trabajo en equipo, la generación y transferencia de conocimiento o el cambio. La interpretación de los mensajes y la construcción de sentidos conjuntos aparecen como los procesos clave a analizar para evitar conflictos interculturales.
Palabras clave: comunicación intercultural, organización, interpretación de mensajes, construcción de sentido.
Intercultural communication is a vast and complex field of study, relatively undefined to this day, despite having a research and theoretical background that goes back to the 1950s. In the context oforganizational studies that focus on the problem of intercultural management at the beginning of this century, communication studies do not appear as a subject of research, but as a cross topic among other organizational phenomena such as leadership, team work, knowledge creation and transfer or change. The interpretation of messages and the construction of common meanings appear as the key processes to analyze in order to avoid intercultural conflict.
Key words: intercultural communication, organization, message interpretation, meaning construction
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