HUMANIZED CARE FROM THE PERSPECTIVE OF EMERGENCY NURSE IN A HOSPITAL FROM QUILLOTA, CHILE

Abstract

Objective: To know the perception of humanized care from nursing professionals of Emergency Unit of a general hospital in Quillota, Chile.
Methodology: A qualitative, descriptive and phenomenological study. The participation of four nurse professionals who work in the Emergency Room of a Hospital from Quillota was requested. Then, it was performed a direct interview to the participants, which was recorded and transcribed verbatim in order to be applied identify relevant aspects according to the proposed objectives of the research.
Results: In the discourses emerged concepts that describe humanized care, identifying it as integral care, which should include the patient and his family and should be governed by bioethics principles. Also emerged the limitations and facilities perceived in their work environment to perform this care and
feelings that arose regarding this.
Conclusions: The context of the Emergency Room differs from the others hospital services, due to a multiplicity of factors that hinder humanized care. The concept of humanized care described by the actors is similar to the theory, but they relate that there are difficulties to carry out and that it´s hard to realize a
change within the team. Also, the person who works in Emergency Room should have vocation, optimism and take his work as a challenge. Humanized nursing care should be present in all the attention, and Emergency Room personnel should be continuously updated on the issue, as well as perform qualitative
studies on the subject.