Experiencia y satisfacción del paciente con los cuidados de enfermería en el servicio de emergencias

Diego Sánchez Quispe; Katherine Jenny Ortiz Romaní; Teresa Portocarrero Reátegui; Yonathan Josué Ortiz Montalvo

doi:10.22235/ech.v13i2.3991

Authors

Diego Sánchez Quispe Hospital Nacional Sergio E. Bernales, Peru https://orcid.org/0009-0006-1473-6176
Katherine Jenny Ortiz Romaní Universidad Católica Sedes Sapientiae https://orcid.org/0000-0003-0331-4446
Teresa Portocarrero Reátegui Universidad Católica Sedes Sapientiae https://orcid.org/0009-0005-4657-1348
Yonathan Josué Ortiz Montalvo Private University of the North https://orcid.org/0000-0002-7678-8303

DOI:

https://doi.org/10.22235/ech.v13i2.3991

Keywords:

quality of health care, emergency nursing, inpatients, socioeconomic factors

Abstract

Introduction: Patient satisfaction with nursing care is an important predictor for assessing the quality of hospital care. However, in Peru, patient satisfaction and experience with nursing care in the emergency department remains unknown. Objective: To analyze the experience and satisfaction with nursing care perceived by patients hospitalized in the emergency department at a level III hospital in Peru. Methodology: The Newcastle Questionnaire Satisfaction with Nursing Scales was applied, which is classified into two dimensions: experience and satisfaction. The independent variables were sociodemographic and clinical factors. The Chi-square test and Poisson regression were used to calculate the prevalence ratio (PR) with a p-value of less than 0.05. Results: Of 130 patients surveyed, 52.08 % perceived a bad experience and 54.62 % were dissatisfied with nursing care. Age was associated with the dimensions experience (PRa: 1.01) and nursing care satisfaction (PRa: 1.02). In addition, medium-high socioeconomic level (PRa: 0.52) and days of hospital stay (PRa: 0.65) were associated with poor satisfaction. Conclusions: More than half of the patients reported a bad experience and dissatisfaction with the care received. This implies the necessity to take into account the needs of hospitalized patients in emergencies and to manage human and material resources.

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