Prácticas de lactancia materna y calidad de atención a madres lactantes atendidas en un centro de salud de atención primaria

Katheryn Melissa Flores Raymondi

doi:10.22235/ech.v13i2.3923

Autores

Katheryn Melissa Flores Raymondi National University of San Marcos https://orcid.org/0000-0003-2648-1300

DOI:

https://doi.org/10.22235/ech.v13i2.3923

Palavras-chave:

amamentação, garantia da qualidade, atenção à saúde

Resumo

Objetivo: Analisar a relação entre as práticas de amamentação e a percepção das mães sobre a qualidade do atendimento aos seus filhos menores de 1 ano em um centro de saúde de atenção primária no Peru. Materiais e métodos: Foi utilizado um método quantitativo, com um tipo de pesquisa analítica e desenho transversal em uma amostra de 202 mães de crianças menores de 1 ano na área de Controle de Crescimento e Desenvolvimento do Centro de Saúde Mazamari, por meio do instrumento SERVQUAL e um questionário sobre práticas de amamentação exclusiva. Resultados: As práticas de amamentação exclusiva apresentaram uma relação significativa, com magnitude fraca e direção positiva, com as dimensões de qualidade de atendimento: confiabilidade (ρ = 0,344; p = 0,001) e empatia (ρ = 0,349; p = 0,001); no entanto, não foi encontrada nenhuma correlação significativa entre capacidade de resposta (p = 0,057), segurança (p = 0,108) e aspectos tangíveis (p = 0,710). Conclusão: Níveis mais altos de confiança nos profissionais de saúde e empatia da equipe de saúde estão relacionados às práticas de amamentação exclusiva em mães de crianças menores de 1 ano que frequentaram o Centro de Saúde Mazamari.

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